Return & Refund Policy

45 Day Happiness Guarantee

We want you to love Kiala. If you do not, we will make it right.

If you are not happy with your first order, whether it is a subscription or a one time order, email support@kialanutrition.com within 45 days of receiving it and we will refund it in full. One guarantee per customer. You do not need to send the product back, and initial shipping is included, so there is nothing to lose.

If you are on a subscription, please also cancel it (sign in and open My Account, then Subscriptions, or email us) so it does not renew. A refund on your first order does not by itself cancel your subscription.

This guarantee applies to your first order only. Subscription renewals and later orders are not covered by the first order guarantee, but you can cancel your subscription at any time before your next renewal to avoid future charges.

Damages and issues

Please inspect your order when it arrives and contact us right away at support@kialanutrition.com if anything is defective, damaged, or incorrect, so we can make it right.

Non-returnable items

For health and safety reasons we cannot accept returns of opened perishable goods, sale items, or gift cards. Get in touch if you have questions about your specific item.

Exchanges

We do not offer product exchanges, for health and safety reasons.

How refunds are processed

Once your refund is approved, we send it to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval and you have not seen your refund, email us at support@kialanutrition.com.

Cancellations

You are always in control of your subscription. Sign in and open My Account, then Subscriptions, to pause, skip, reschedule, or cancel in a few clicks, or email support@kialanutrition.com and we will take care of it. To stop an upcoming order, cancel or skip before your next renewal date.

Questions? Email support@kialanutrition.com anytime.